{"id":3821,"date":"2019-07-28T19:30:07","date_gmt":"2019-07-28T17:30:07","guid":{"rendered":"http:\/\/silta.es\/juantatay\/?p=3821"},"modified":"2019-07-28T11:34:30","modified_gmt":"2019-07-28T09:34:30","slug":"why-the-most-effective-operations-managers-truly-value-great-culture","status":"publish","type":"post","link":"https:\/\/silta.es\/juantatay\/why-the-most-effective-operations-managers-truly-value-great-culture\/","title":{"rendered":"Why the Most Effective Operations Managers Truly Value Great Culture"},"content":{"rendered":"<blockquote><p><strong>A company\u2019s culture is its operating system<\/strong>. Everything that happens runs on it.<\/p><\/blockquote>\n<p>Origen: <em><a href=\"https:\/\/xblog.xplane.com\/why-the-most-effective-operations-managers-truly-value-great-culture?utm_campaign=Newsletter%202019&amp;utm_source=hs_email&amp;utm_medium=email&amp;utm_content=74295228&amp;_hsenc=p2ANqtz-9aFy4Dv2BS0s8oHJyZz3oaCRyHbSQWnxKT8kJBWkq1R1ghB6Yxf3eF_Dqcu_7JNqOswH2VDqp9YMkFDKNY-NnSC63yxw&amp;_hsmi=74295632\">Why the Most Effective Operations Managers Truly Value Great Culture<\/a><\/em><\/p>\n<blockquote><p>The daily priorities for most organizational leaders and managers look something like this:<\/p>\n<ul>\n<li>Key Metrics (Sales, Revenue, Delivery, Customer Satisfaction, etc.)<\/li>\n<li>Strategic Initiatives<\/li>\n<li>Tactical Initiatives<\/li>\n<li>Day-to-Day Firefights<\/li>\n<li>People and Culture<\/li>\n<\/ul>\n<table border=\"0\">\n<tbody>\n<tr>\n<td>\n<h2>Company A with a<br \/>\nBROKEN CULTURE<\/h2>\n<\/td>\n<td>\n<h2>Company A with a<br \/>\nHEALTHY CULTURE<\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"http:\/\/silta.es\/juantatay\/wp-content\/uploads\/2019\/07\/XPL-broken-culture.png\" sizes=\"(max-width: 400px) 100vw, 400px\" srcset=\"https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-broken-culture.png?width=200&amp;name=XPL-broken-culture.png 200w, http:\/\/silta.es\/juantatay\/wp-content\/uploads\/2019\/07\/XPL-broken-culture.png 400w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-broken-culture.png?width=600&amp;name=XPL-broken-culture.png 600w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-broken-culture.png?width=800&amp;name=XPL-broken-culture.png 800w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-broken-culture.png?width=1000&amp;name=XPL-broken-culture.png 1000w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-broken-culture.png?width=1200&amp;name=XPL-broken-culture.png 1200w\" alt=\"XPL-broken-culture\" width=\"400\" \/><\/p>\n<ul>\n<li>Leaders demand results, question failures, and search for people to scapegoat<\/li>\n<li>Managers micro-manage, do not listen to their team\u2019s problems and solutions, and in-fight with other managers<\/li>\n<li>Delivery Teams work in silos, feel frustrated with broken processes, and have started blaming each other for what will be another late delivery<\/li>\n<li>In general, people are unhappy. They\u2019ve stopped taking responsibility and are backing away from the task to avoid blame<\/li>\n<li>The Customer is angry because their deadline was missed, and the sales team is forced to offer a discount resulting in a loss of revenue and trust in the delivery team\u2014who are still fighting over what happened and why<\/li>\n<\/ul>\n<\/td>\n<td><img decoding=\"async\" src=\"http:\/\/silta.es\/juantatay\/wp-content\/uploads\/2019\/07\/XPL-healthy-culture.png\" sizes=\"(max-width: 400px) 100vw, 400px\" srcset=\"https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-healthy-culture.png?width=200&amp;name=XPL-healthy-culture.png 200w, http:\/\/silta.es\/juantatay\/wp-content\/uploads\/2019\/07\/XPL-healthy-culture.png 400w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-healthy-culture.png?width=600&amp;name=XPL-healthy-culture.png 600w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-healthy-culture.png?width=800&amp;name=XPL-healthy-culture.png 800w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-healthy-culture.png?width=1000&amp;name=XPL-healthy-culture.png 1000w, https:\/\/xblog.xplane.com\/hs-fs\/hubfs\/BLOG\/2019\/Culture%20is%20Operational\/XPL-healthy-culture.png?width=1200&amp;name=XPL-healthy-culture.png 1200w\" alt=\"XPL-healthy-culture\" width=\"400\" \/><\/p>\n<ul>\n<li>Leaders ensure teams are supported and embrace mistakes as opportunities for improvement<\/li>\n<li>Managers listen to their teams, empower them, and collaborate with other managers to ensure barriers to success are cleared<\/li>\n<li>Delivery Teams work cross-functionally with trust and transparency, and find ways to fix the process with short- and long-term solutions to ensure an on-time delivery<\/li>\n<li>In general, people are happy\u2014they take accountability, and learn from successes and failures for continuous improvement<\/li>\n<li>The Customer is happy because their order is on time and as-expected. They inquire about a larger order for next quarter and the sales team hosts a thank you party for the delivery team where everyone shares in the success.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Still not sure about culture\u2019s place in an operational world? After 25+ years working with clients, we can say with confidence that:<\/p>\n<ul>\n<li>Process improvement projects are <strong>also culture improvement projects<\/strong><\/li>\n<li>Strategy activation projects are <strong>also culture change projects<\/strong><\/li>\n<li>Customer experience projects are <strong>also culture alignment projects<\/strong><\/li>\n<\/ul>\n<p>The same is true for capability development, digital transformation, mergers, new products and services, new functions, and so on and so forth.<\/p>\n<p><strong>Culture is operational.<\/strong><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>A company\u2019s culture is its operating system. Everything that happens runs on it. Origen: Why the Most Effective Operations Managers Truly Value Great Culture The daily priorities for most organizational leaders and managers look something like this: Key Metrics (Sales, Revenue, Delivery, Customer Satisfaction, etc.) Strategic Initiatives Tactical Initiatives Day-to-Day Firefights People and Culture Company  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43,28,214,29,179],"tags":[297,301],"class_list":["post-3821","post","type-post","status-publish","format-standard","hentry","category-coaching","category-cosillas-empresariales","category-entrepreneurship","category-gestion","category-project-management","tag-management","tag-project-m"],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/posts\/3821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/comments?post=3821"}],"version-history":[{"count":2,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/posts\/3821\/revisions"}],"predecessor-version":[{"id":3825,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/posts\/3821\/revisions\/3825"}],"wp:attachment":[{"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/media?parent=3821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/categories?post=3821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/silta.es\/juantatay\/wp-json\/wp\/v2\/tags?post=3821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}